Merchant Cashier App

Download the Merchant Cashier App to easily issue loyalty points, securely redeem vouchers and check transaction history.

  

Contact Info
10 Anson Road, #27-15
Singapore 079903
admin@sovou.com
+65 6513 8534

Setting up your Admin Users

This section, we will teach you how to create, edit and delete admin user accounts and assign the correct access level for each your staff.

There are 4 roles or access levels that you can assign to a user account.

They are Brand Manager, Cashier – Issue & Claim, Cashier – Issue only and Cashier – Claim only.

 

RolesDescription
Brand ManagerHave full access to all the backend features.
Cashier - Issue & ClaimCan issue & claim vouchers.
Cashier - Issue onlyCan issue vouchers only.
Cashier - Claim onlyCan redeem vouchers only.

 

Cashier roles are for front end staff to run daily operations. They do not have access to other admin features such as creating campaigns, promotions, etc.

Brand Manager role are for your marketing managers or staff that handles and manages all the promotions for your brand. They can create new promotions and campaigns on the go and track the results of the campaigns.

Access your Users List

Here you will be able to see all your users, edit their access levels and delete their accounts if they are no longer around.

Step 1: Click on the “Manage User(s)” button at the top right drop down menu

Creating a new User Account

Every transaction is tagged to the user that did it. You’re advised to create a user account for every staff so when there’s errors, you can trace it back to the one that did it.

Step 1: Click on the “Create new User” button at the top right side of the page

Step 2: Enter / Select your User information

Step 3: Click on the “Save” button at the bottom right side of the page

 

A welcome email with the user’s login credentials will be sent the the user’s email upon account creation.

Editing a User Account

If you need to reset their password, change their email, roles, etc.

Step 1: Click on the “Edit” button (  ) at the right side of the user record

Step 2: Edit the information you wish to change

Step 3: Click on the “Save” button at the bottom right side of the page

Deleting a User Account

Deleting a user account will remove his access to the system, but his transaction records will still remain.

Step 1: Click on the “Delete” button (  ) at the right side of the user record

Step 2: Confirm the action to delete the account

Editable Fields

FieldsInput typeDescription
First NameTextUser's first name.
Last NameTextUser's last name.
EmailText - EmailUser's email, used for login.
CountryDropdown listAdjusts the time settings to the user's country.
RoleDropdown listUser's access levels.
Issue Gift VouchersCheckboxDetermines whether can user can issue custom quantities of Gift Vouchers. You will use this feature only if you’re selling Gift Vouchers for your business.